Our proto-persona, Jordan Hansen, is an environmentally-minded student who lives in an area where she comes into contact with wildlife often. We wanted to focus on adults who are environmentally minded and would come across wildlife often.
The second image, our Affinity Diagram, showed us that key areas to address are the color scheme, the navigation, the “I Found An Animal” section, animal rehabilitation, wildlife education, and donation options. Notes from stakeholders are recorded in green and responses from user interviews in all other colors.
The final image is of the card sort, where we decided what the new navigation and information architecture would be.
Define and Empathize
Early stages of design